CREATE NEXT-LEVEL EXPERIENCE & GROWTH
Unified Commerce:
The Next Generation
in Retail
Discover what unified commerce is and how we can help your business deliver end-to-end omnichannel customer experiences with simplicity and ease
RETAIL FOR ENTERPRISE
All-in-one advantage
Unified commerce helps merchants provide seamless, personalized shopping experiences
Retail Advantage+
Seamless Integration
Unify all sales channels, systems, and data for smooth, real-time synchronization, ensuring a cohesive customer experience
Centralized Data Management
Manage inventory, orders, and customer information in one place, streamlining operations and improving decision-making
Customer Experience
Deliver personalized and consistent shopping experiences across all touchpoints, whether online, mobile, or in-store
Scalability and Flexibility
Easily scale your business to meet growing demands, adapt to new markets, and expand across channels without disruption
EY finds Shopify POS delivers 22% better TCO on average relative to the market set surveyed.* Get report
FUTURE OF RETAIL
Unified Commerce Solutions
Omnichannel Integration
- Unified Shopping Experience: Deliver a seamless, personalized experience across e-commerce, retail stores, mobile apps, and brick-and-mortar locations.
- Cross-Channel Visibility: Enable customers to check product availability, pricing, and inventory across all channels.
- Order Management System (OMS): Centralized system integrates orders and inventory for efficient fulfillment like BOPIS and cross-channel returns.
Point of Sale (POS) Integration
- Cloud-Based POS Systems: Real-time synchronization between in-store and online systems.
- Mobile POS: Equip sales associates with mobile devices to assist customers and process purchases anywhere in the store.
- Click and Collect: Enable customers to buy online and pick up in-store, with notifications when ready.
Integrated Inventory Management
- Real-time Inventory Tracking: Synchronize stock levels across all locations for up-to-date inventory management.
- Fulfillment Optimization: Fulfill orders from the nearest location to improve speed and reduce costs.
- Dynamic Pricing & Promotions: Implement real-time pricing based on demand, inventory, and market conditions across all channels.
Customer Data Platform (CDP)
- Unified Customer Profiles: Integrate data from all touchpoints to create a 360-degree view of each customer.
- Personalization: Use data to offer personalized recommendations and promotions to drive engagement.
- Loyalty Programs: Seamlessly integrate loyalty programs across all platforms for consistent reward experiences.
Payments and Checkout Systems
- Unified Payment Gateway: Offer multiple payment methods across both online and offline channels.
- Seamless Checkout: Simplify checkout with features like saved payments, one-click purchases, and mobile wallet integration.
- Fraud Prevention and Security: Protect transactions with advanced fraud detection and security measures.
Unified Customer Service & Support
- Multi-Channel Customer Service: Provide personalized support across email, chat, social media, phone, and in-store.
- AI-Powered Support: Automate common queries with AI, while escalating complex issues to human agents.
- Self-Service Options: Allow customers to manage orders, track shipments, and request returns through online portals or apps.
Supply Chain and Logistics
- Real-Time Logistics Integration: Connect supply chain data with retail systems for accurate delivery and optimized route planning.
- Returns Management: Seamlessly process returns across all channels, updating inventory and financial records.
- Last-Mile Delivery Solutions: Optimize last-mile delivery by integrating third-party providers and local couriers for faster options.
AI & Machine Learning
- Demand Forecasting and Inventory Optimization: Use AI to predict demand and stock the right products, reducing stockouts and overstocking.
- Customer Insights and Predictive Analytics: Analyze customer behavior to personalize promotions and recommendations.
- Automated Pricing: Adjust prices dynamically based on competition, demand, and stock levels.
Cloud Infrastructure and APIs
- Cloud-Based Platforms: Support scalability, real-time synchronization, and flexibility through cloud solutions.
- APIs for Integration: Enable seamless connections with third-party services like payment gateways, CRM, and fulfillment providers.
- Microservices Architecture: Rapidly deploy new features without disrupting the entire platform with modular updates.
Digital Marketing Integration
- Omnichannel Marketing: Create consistent messaging across all touchpoints for a cohesive brand experience.
- Targeted Campaigns: Leverage data from multiple touchpoints to craft personalized marketing campaigns.
- Marketing Automation: Automate personalized emails, push notifications, and retargeting ads to improve engagement.
Data, Analytics and Reporting
- Centralized Reporting Dashboard: Aggregate data from all channels to provide real-time insights on performance.
- KPIs and Insights: Track key metrics like conversion rates and customer lifetime value to optimize performance.
Store Technology
- Smart Retail: Integrate RFID, IoT, and smart shelves for real-time tracking and personalized in-store experiences.
- Digital Signage: Use interactive displays and kiosks to offer consistent messaging and promotions.
- Self-Checkout & Mobile POS: Allow customers to complete purchases quickly with self-checkout or mobile POS systems.
Global Expansion & Localization
- Multi-Country Support: Enable multi-language, multi-currency, and tax compliance for global operations.
- Global Payment Systems: Support international payment methods to facilitate entry into new markets.
Global Expansion & Localization
- Data Protection: Secure customer and transactional data with compliance to regulations like GDPR and PCI DSS.
- Compliance Automation: Automate systems to ensure adherence to regional laws, product regulations, and tax requirements.
Featured Case Study
Chunmun Stores & Orange Fashion Village
WHY UNIFIED COMMERCE FOR RETAIL?
All-in-one Solutions for retail
Unified commerce for retail integrates all sales channels into one platform, streamlining operations, improving inventory management, and delivering a seamless, personalized customer experience
In-Store and Online Experience:Unified commerce ensures a seamless experience between physical stores and digital platforms, allowing customers to browse, purchase, and return products effortlessly across all touchpoints.
Real-Time Inventory and Data Syncing:By consolidating inventory and customer data in one system, retail stores can track stock levels and sales in real time, reducing out-of-stock issues and ensuring better inventory management across all channels
Increased Operational Efficiency:Unified commerce streamlines processes like order fulfillment, payment processing, and customer service, reducing operational complexity and costs, while enhancing the speed and accuracy of transactions in retail stores
20%
Operational Efficiency
Centralized data management helps retailers streamline inventory and order processes, reducing operational costs by up to 20% and improving order fulfillment